FAQ
Welcome to our FAQ page! Here, you’ll find answers to the most common questions about our products, shipping, returns, and more.
Shipping & Delivery
Shipping & Delivery
Shipping & Delivery
How long does shipping take?
Most orders will be processed and shipped within 24-48 hours. Delivery to addresses in Hong Kong typically takes 2-3 business days, so you can expect your package to arrive swiftly at your doorstep.
How long does shipping take?
Most orders will be processed and shipped within 24-48 hours. Delivery to addresses in Hong Kong typically takes 2-3 business days, so you can expect your package to arrive swiftly at your doorstep.
How long does shipping take?
Most orders will be processed and shipped within 24-48 hours. Delivery to addresses in Hong Kong typically takes 2-3 business days, so you can expect your package to arrive swiftly at your doorstep.
Do you ship internationally?
Yes! We offer free worldwide shipping. Delivery times vary by destination, but typically, orders arrive within 3-7 business days.
Do you ship internationally?
Yes! We offer free worldwide shipping. Delivery times vary by destination, but typically, orders arrive within 3-7 business days.
Do you ship internationally?
Yes! We offer free worldwide shipping. Delivery times vary by destination, but typically, orders arrive within 3-7 business days.
How can I track my order?
Once your order has been shipped, we will provide you with a tracking number. You can use this number to monitor your shipment directly on the carrier’s website, ensuring you stay updated on its progress.
How can I track my order?
Once your order has been shipped, we will provide you with a tracking number. You can use this number to monitor your shipment directly on the carrier’s website, ensuring you stay updated on its progress.
How can I track my order?
Once your order has been shipped, we will provide you with a tracking number. You can use this number to monitor your shipment directly on the carrier’s website, ensuring you stay updated on its progress.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact our support team at info@kakahuette.com as soon as possible. Include photos of the damage and a description of the issue so we can assess the issue quickly. We’ll arrange a replacement to ensure you receive your order in perfect condition.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact our support team at info@kakahuette.com as soon as possible. Include photos of the damage and a description of the issue so we can assess the issue quickly. We’ll arrange a replacement to ensure you receive your order in perfect condition.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact our support team at info@kakahuette.com as soon as possible. Include photos of the damage and a description of the issue so we can assess the issue quickly. We’ll arrange a replacement to ensure you receive your order in perfect condition.
Are there any shipping fees?
We offer free shipping worldwide! No matter where you are, you can enjoy hassle-free delivery at no extra cost.
Are there any shipping fees?
We offer free shipping worldwide! No matter where you are, you can enjoy hassle-free delivery at no extra cost.
Are there any shipping fees?
We offer free shipping worldwide! No matter where you are, you can enjoy hassle-free delivery at no extra cost.
Returns & Exchanges
Returns & Exchanges
Returns & Exchanges
What is your return policy?
You have 12 months from the date of purchase to contact us regarding your order. For photography exchanges, you may request one free exchange for a different photograph of equal value. Please note that the product must be in perfect, unused condition to qualify for a return or exchange.
What is your return policy?
You have 12 months from the date of purchase to contact us regarding your order. For photography exchanges, you may request one free exchange for a different photograph of equal value. Please note that the product must be in perfect, unused condition to qualify for a return or exchange.
What is your return policy?
You have 12 months from the date of purchase to contact us regarding your order. For photography exchanges, you may request one free exchange for a different photograph of equal value. Please note that the product must be in perfect, unused condition to qualify for a return or exchange.
How do I initiate a return or exchange?
Simply contact us at info@kakahuette.com. We’ll guide you through the process to ensure a smooth experience.
How do I initiate a return or exchange?
Simply contact us at info@kakahuette.com. We’ll guide you through the process to ensure a smooth experience.
How do I initiate a return or exchange?
Simply contact us at info@kakahuette.com. We’ll guide you through the process to ensure a smooth experience.
Are there any fees for returning items?
For exchanges, customers will need to cover the shipping fees. However, if the print arrives damaged, we will cover the return shipping costs to ensure a smooth resolution.
Are there any fees for returning items?
For exchanges, customers will need to cover the shipping fees. However, if the print arrives damaged, we will cover the return shipping costs to ensure a smooth resolution.
Are there any fees for returning items?
For exchanges, customers will need to cover the shipping fees. However, if the print arrives damaged, we will cover the return shipping costs to ensure a smooth resolution.
How long does it take to process a refund?
Refunds are typically processed within 5–7 business days after we receive and inspect the returned item.
How long does it take to process a refund?
Refunds are typically processed within 5–7 business days after we receive and inspect the returned item.
How long does it take to process a refund?
Refunds are typically processed within 5–7 business days after we receive and inspect the returned item.
Orders & Payments
Orders & Payments
Orders & Payments
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options at checkout.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options at checkout.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options at checkout.
Can I change or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible at info@kakahuette.com, and we'll do our best to assist you.
Can I change or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible at info@kakahuette.com, and we'll do our best to assist you.
Can I change or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible at info@kakahuette.com, and we'll do our best to assist you.
Do you offer discounts or promotions?
Yes, we occasionally run promotions. Sign up for our newsletter to stay updated on special offers.
Do you offer discounts or promotions?
Yes, we occasionally run promotions. Sign up for our newsletter to stay updated on special offers.
Do you offer discounts or promotions?
Yes, we occasionally run promotions. Sign up for our newsletter to stay updated on special offers.
Will I receive a receipt for my purchase?
Yes, a receipt will be emailed to you after completing your order.
Will I receive a receipt for my purchase?
Yes, a receipt will be emailed to you after completing your order.
Will I receive a receipt for my purchase?
Yes, a receipt will be emailed to you after completing your order.
How can I check the status of my order?
Log in to your account to view your order status, or contact us for updates.
How can I check the status of my order?
Log in to your account to view your order status, or contact us for updates.
How can I check the status of my order?
Log in to your account to view your order status, or contact us for updates.